Terms & Conditions.

PUBLISHED 2014-2024

1) This document comprises an agreement between yourself (the client) and Grace Hilzinger Photography (ABN 52 125 044 569) upon payment of your non refundable booking deposit and acceptance by Grace Hilzinger Photography. Your acceptance of these terms and conditions occurs upon payment of your non refundable booking deposit.

2) These Terms and Conditions may be varied at any time, with or without notice to you, at my sole discretion.

3) Package & Product Prices are subject to change.

4) By accepting these terms and conditions, you acknowledge that you are at least eighteen years of age, or the legal age to form a binding contract within your legal jurisdiction.

5) Grace Hilzinger Photography will not be responsible for any failure or delay in providing services to you due to any events beyond my reasonable control including but not limited to acts of elements of nature (including fire, flood, earthquake, storm, hurricane or other casualty), war, civil commotion, labour disputes, strikes, government regulation or restriction.

6) All care and diligence will be exercised in the performance of the assignment/s and that liability is limited to monies paid only should mechanical failure, theft, accident, or any other mishap occur which prevents the fulfillment of this agreement.

7) It is your responsibility to arrange bookings and payments (if necessary) for locations.

8) You will receive the minimum number of images based on your package. The images will be retouched in a set of colour with a few black and white copies of images chosen by myself. This selection will reflect the best of artistic and technical merit as well as telling the story of your session/day with me. Gentle retouching of images include basic blemish removal and skin smoothing, and altering of the colours and lighting. I do not edit body shape or alter facial features. Whilst I strive to have consistency across all my photos, this isn’t possible with so many factors like weather, locations and timing of the day.

9) You acknowledge that you are familiar with my style, and that my work is continually evolving and are of a unique and artistic nature, that the photos taken may be different from those taken in the past and that I will use expertise and artistic judgment to create images consistent with the vision of the photo session, which may be different from yours.

10) You acknowledge that you have retained Grace Hilzinger Photography as the sole and exclusive professional photographer for your event/session and that I retain the right to discontinue services, without refund or compensation, should other vendor’s or guests actions or activities interfere or impede my ability to perform such services.

11) Due to distractions and intellectual propriety other cameras (camera phones included) are not allowed at the photo session.

12) Photographers must be respected at all times and with all communication, including but not limited to, email and telephone communication, in person, prior to your session, during your session or after and I will not tolerate poor behaviour such as aggression, abuse or rudeness in any form. Every effort will be made by Grace Hilzinger Photography to resolve any conflicts, however should you refuse to partake in a mutually beneficial resolution, I may refuse to complete your photography assignment including producing and delivering any and all package products, should we deem it necessary without refund or compensation.

13) Any directions issued to clients, their guests or employees during a photographic shoot are deemed to be at said person’s own risk. The photographer cannot be held responsible for any personal accidents incurred.

14) I require a 40% non-refundable booking deposit for all family lifestyle packages/sessions to complete the booking. This is for the planning of your session. Paying this fee secures your time and date and is non-refundable. Final payment for sessions are due 1 week prior to your portrait/lifestyle session date, for elopement sessions the non-refundable booking deposit is 40% and the final payment is due no later than 1 month prior to your session date.

15) All clients of Grace Hilzinger Photography are asked to arrive 5 minutes prior to your session time. A $45 late fee will be assessed if you are between 10-20 minutes late. If you are more than 20 minutes late, the session will be cancelled and is non refundable and non transferable.

16) Cancellation Policy: A $200.00 cancellation fee will be charged due to loss of income if a Session is cancelled within 24 hours of the Session date.

17 ) All session dates may be transferred due to sickness, emergency etc if requested 24 hours prior to your session with me, but no refunds will be given for any photography assignments, packages and products booked.

18) Gift vouchers: All Gift Vouchers have a 3 year expiry from date of purchase, are non refundable and cannot be redeemed for cash.

19) Grace Hilzinger Photography does not offer file storage. While Grace Hilzinger Photography may keep a client’s images on file for future resizing/print orders, Grace Hilzinger Photography takes no responsibility for loss or damage to these files while in storage. It is therefore recommended that clients duplicate their files and store them across separate locations.

20) I cannot be held responsible for any damages, extended delivery time or loss to products sent via postal services. I will pursue the courier service and lodge a formal investigation if your package has not arrived within the online tracking time frame. I will ensure all avenues and effort is made to the best of my ability to find and deliver your products, however no refund or compensation will be made. It is my sole discretion whether to provide a replacement product.

21) Grace Hilzinger Photography owns and retains full copyright of any and all images taken. Permission is granted by you once completing the final booking forms and social media release, for me to use the images as I see fit for my Media, Marketing and Promotion. You have purchased high-resolution digital files from your photo session with Grace Hilzinger Photography. The fees paid to Grace Hilzinger Photography allows you to use the images purchased (both digital and in print) for personal use only. Under no circumstances can a client use these images for profit, commercial endeavours, in competitions, professional display, or any other purpose outside the express terms of this agreement. Images may not be altered in any way, this includes but is not limited to the addition of photographic filters on social media platforms, cropping, etc. When publishing the photos socially, Grace Hilzinger Photography must be noted or tagged as the photographer.

22) Grace Hilzinger Photography does not provide any unedited images to clients as it does not represent the quality or nature that Grace Hilzinger Photography strives for.

23) You understand that there is a small travel fee for all sessions outside of my 50km radius.

24) Elopement Photo Sessions - you understand that for any additional photography services after your originally quoted hours of Photography, the additional rate for Photography on the day of your Elopement or Wedding is $150.00 per half hour.

25) You understand that all of my sessions are captured early morning (sunrise or just after) or late afternoon depending on the location and style of your session with me to suit my style of photography. In-Home Newborn Sessions are usually captured mid morning to allow for as much natural light amongst your home and spaces. This time can vary for Elopement Style sessions to suit your ceremony time and proceedings after.